Refund policy
Return & Refund Policy — Frozen Seafood & Dry Goods (Melo Rosie)
Melo Rosie is an e‑commerce brand operated by Melo, LLC. We specialize in delivering high‑quality frozen seafood and curated dry goods with care, consistency, and temperature‑controlled handling. Our policies ensure product safety while supporting a smooth, trustworthy customer experience.
🚫 Returns
Because our products include frozen seafood and other perishable items, we cannot accept physical returns. Once an order leaves our temperature‑controlled facility, it cannot be restocked or returned for safety reasons.
Your satisfaction matters to us, and if anything arrives in unacceptable condition, we’ll work with you to make it right.
💰 Refund & Replacement Eligibility
Refunds or replacements may be issued if:
Temperature Compromise — Frozen items arrive thawed or unsafe due to a verified carrier delay.
Order Error — You received an incorrect item.
Damaged Packaging — Vacuum seals, bags, or protective packaging arrive punctured, torn, or severely compromised.
Approved refunds may be issued to the original payment method or as Melo Rosie store credit.
⏳ Non‑Refundable Situations
Refunds are not available for:
Change of Mind after an order has been processed for shipping
Incorrect Address provided at checkout
Unattended Deliveries left outside for extended periods
Natural Variation in size, shape, or appearance of seafood products